Excellent service and support from the very beginning and even after the purchase. Staff were friendly and helpful and very fast at responding. Their website was great and live chat was what really got my attention. Everything was excellent! Thank you thank you - I love my new Camry!
I had been to 4 other dealerships in New Jersey before I pulled the trigger at this dealership. This was my first new car purchase so I was very hesitant to say the least and turned off by dealerships where the salespeople were unprofessional, made false promises, conveniently quoted deals on similar models under the guise of the model I was after. I came to Crestmont expecting a similar experience and initially only because they had the model I was after in stock (2011 Jetta TDI sportwagen grey exterior and black interior with sunroof). Upon arrival I was told that the car I called about was fresh off the boat and was pulled up outside wrapped in white tape and plastic and hadn't even been inspected by the dealership, which I was like "uh ohhh" but then Tyler checked with the workers in back to see how fast they could get it unpackaged and shined up. The shop pulled it in back and we sat down to talk about pricing. It was the usual experience where you see the "invoice" and make an offer, then the salesperson goes into the office to talk to his boss. I brought in a quote from another dealership and they did some research and showed me the based on the numbers attached that the other dealership (Linden) had sent me a quote for the sedan and not the sportwagen. I made an offer for a grand off MSRP and after some debate we had a deal. Shortly thereafter the previously shipping packed Jetta rolled out totally undriven, totally awesome to know that it hadn't been test-driven for 6 months or been abused! Tyler was awesome and knew about every feature down to the electronics and quirky functions. He's a total enthusiast and we had a blast riding the factory-fresh TDI and verifying that this was the car I was searching for. Knowledgable, excited, and never shady! Front desk employees get 2.5 stars, and both Orlando (manager) and Tyler score an overflowing 5 stars as they were always timely and polite and helped make this purchase happen. We then had to do financing which took a long time because as a recent grad I had a good credit rating but almost nil revolving credit. It took hours, and multiple banks, but they finally got it to go through for what I thought was a fare rate. I have no experience with their service department yet of course, but from the sales perspective these guys are the real deal. If this review sounds glowing - it is! I promised them I would write this review because they delivered the product that I was seeking and maintained a level of professionalism and truly worked with me to make it happen without engaging in all the absolute junk you hear (and I'm sure have experienced) when trying to get a car. Do yourself a favor if you are looking at VW's and give them a shot! I hope I don't need a new car for the next 5 years or so, but I will certainly be back if looking at a Volkswagen.... More
Great experience with this dealer. My fiance has leased two cars with them and everything about the experience has been beyond my expectations. All the people we dealt with, from sales to finance have been knowledgeable about the product and willing to go the extra mile to make us happy. When we were picking up my fiance's car I ended up talking about a truck in the showroom and the day ended with me buying a truck. The dealership took care of my old lease for me and it was a fast and painless transaction. Any issue we have had has been addressed quickly and professionally. Also my fiance and I aren't the easiest to work with when it comes to price, we did shop around. I won't go into details, but they also gave us a great price. Good experience's will keep us as clients for a long time.... More
Nick was nice and had provided great customer care. He explained the maintenance that was being done on my car and talked me through the whole process. I was out of there in an hour and my car is running well. Much appreciated!
I was able to settle the purchase of my car very easily..no hassle. I was able to obtain most of the information I was looking for over the phone and they were able to do an online credit check. This saved a lot of time, when I got to the dealership, I was very happy to find that it took the dealer a short while to price my trade in and to have my paperwork ready. I was very pleasantly surprised at how much quicker this place was compared to other dealerships I had visited. This is the firsttime that I didn't find walking into a dealership a nightmare. The dealer who worked with me was very curteous and was able to answer all my questions. I also liked that they went over how the the car worked before I drove off. They all seemed like they cared about me and not just the sale of the car.... More
Just bought my third car this year from Crestmont Toyota. This is the best dealership I have ever dealt with by a long shot. I e-mailed them for a list of prices or specials they were running as I was looking for a car for my soon to be driving daughter. When I received the information, I wound up with two new cars, one for her and one for me. What I am most impressed with is the level and accuracy of information I receive from them via e-mail. I am always given bottom line pricing, including all taxes and fees, so there arre never any surprises, not to mention how well they work with me to reach a satisfactory price. Both of these deals were done with 2 e-mails and a phone call. My trip to the dealership was only to pick out colors and sign paperwork. Crestmont Toyota will always be my first stop whenever I am looking for a new car and my first reccomendation for anyone else looking for one.... More
Great effort from the manager Rob to earn our business. All our questions were answered in a very professional manner. The price we received for a 2010 Corolla was very competitive with no pressure at the end to purchase additional options we didn't want to purchase at first. It was our best experience with a car dealer in the past 5 years; we can confidently recommend Crestmont to anyone shopping for a new Toyota.
I’ve purchased both my car and my wife’s car from Crestmont. From the initial contact to purchase I couldn’t have been more pleased. There’s was no “used car salesman” games or pressure at all. I would highly recommend using Crestmont for purchasing a Toyota new or used.
I began my car shopping by requesting quotes from 4 dealers in the area for a 2009 Highlander Sport 4x4. After speaking to a number of salesmen on the phone and by email I quickly narrowed my search down to Crestmont Toyota. I worked with Adam from their Internet Department. Adam could not have been more accommodating. Not only did he answer all of my questions he was totally transparent in both his phone conversations and his emails. A number of dealers that I contacted seemed to be working around my questions and telling me what they thought I wanted to hear. I certainly did not get the impression that things would get better once I was at their dealerships. Adam and I finalized all of our figures over the phone and he delivered as promised. Thanks Crestmont!... More
Have always had a good experience when getting service here. Everyone I dealt with was courteous and professional and the work was done on a timely basis.