Customer Testimonials
I recently bought my 2026 Grand Highlander hybrid here and Crestmont Toyota is by far the best dealership I had to deal with. Big shout out to Kenny who was very helpful and made the whole process feel easy and stress free from beginning to the end. I definitely recommend them.
There was no pressure at all to buy a vehicle. Sebastian Roman was terrific! Very helpful and focused on providing the best customer service. Also, the finance process was the same I would definitely recommend Crestmont Toyota! Thank you
Bill Strauss runs a first class operation. Excellent service. Knowledgeable employees and a neat and clean facility.
Purchased my Sienna at Crestmont Toyota in 2012 and have had it serviced there many times. The administrative team members are professional and friendly. The service technicians are great. At my last visit John Brock was my service advisor. He is funny, efficient and professional. The day after my service appointment, I received a call from Mike. He wanted to know if everything was OK. Awesome!
Sebastian and management were great to work with. Easy process and a pleasant experience. We will use the again to expand our company fleet.
Service was great. Got just what I went in for and everyone was friendly and helpful. Thank you!
It's been three years and I still don't have my second key fob insert. Without it, it's impossible to put on a key chain or open the car if the fob battery dies. They've ghosted me and simply don't care. No phone call, no email, nothing.
Toyota dealership with a family feeling. Service Advisor Nicole Willis has been handling my RAV4 for several years and I must say she is both friendly and knowledgeable. Service is completed in a timely manner.
Customer service agents are very knowledgeable and supportive. Work is completed in time frame expected. Repair work has always been of high quality. In over 15 years I have never had cause to complain.
Answered my questions, gave me a time estimate which was met, courteous: from entering the garage and leaving with my cat
Returned to Toyota Crestmont this week for servicing, and an overall safety check, of my 2011 Prius (with 182,000+ miles), in advance of an upcoming 1,500+ mile trip, With accurate access to my vehicle's service records, Service Team members Nicolle and John explained their recommendations to me, coordinated the entire process in less time than expected, and included a Dealership coupon which provided an appreciated discount on parts & labor. With all the talk about "affordability" these days, this was professional service combined with affordable pricing. Thank you, 5 Stars.
We have been customers of Crestmont for over 25 years and are consistently happy with the sales and service personnel, the inviting showroom and of course, great cars.
The dealership was clean, spacious, inviting, welcoming, they even had a kid section, friendly, and knowledgeable.
Great service, knowledgeable about the vehicles, friendly professional people. Have been in business many years.
Hi, I took my car there to chance the cámara and service was clean, fast, and the personal super nice… Sergio help me and John too. Thank tou
I rely on my servicing at Crestmont Toyota. My appointment was right on time & they did a thorough inspection of my 2018 Corolla. They were efficient in all they did in a timely fashion. Thank you!
I don't know who in this day and age manages to buy a car in <1 hr total transaction time, but Crestmont Toyota made the process painless. I came in, talked to Sergio, he gave me the honest truth - car just cleared shipping and was going to come in a few days. They were honoring the incentives as posted on their and Toyota's website. After some minimal haggling, we arrived at a great price in ~15 min. When I went in to pick up the car a week later everything was ready for me and I spent 10 min ... Read More DealerRater - Aug 30, 2025
Dropped off my Toyota rav4 hybrid xle2020 on 25 March 2025 for recall customer care, :and pick up 22 August 2025 Friday,it took six months !!!!! Daniella advisor call me only one time and told me “ Your car needs new brakes and the price is 1200. Do you want it? I said -no .Next day Saturday 7:50am-on my way to work after driving 5 miles! my car indicates check engine lights on with msg contact Toyota service and emergency light not work also ! Called Toyota advisor Daniella and she told me to bring my car Monday morning. After weekend -Monday morning 7:30 August 25, 2025 dropped off my Toyota ... Read More DealerRater - Aug 28, 2025
Ease to schedule and job done on time great Dry clean and friendly peoples I go back
I bought a Toyota Land Cruiser from Crestmount Toyota at a very fair price, and the experience was exceptional. My salesperson, Brandon, was outstanding, providing excellent customer service in a relaxed, pressure-free atmosphere.
Well experience, warm, easy to speak with, listener,tell you watch your options are patience
Professional knowledgeable people who treated my wife and very nice and explained all the bells and whistles on our new 4Runner
They are the most friendliest and knowledge ever I have been buying from them since 21010
Five stars aren’t enough they deserve a solid 5+++ stars every day. From the moment I first reached out, Crestmont Toyota stood out by being transparent and straightforward, which is rare among dealerships even Toyota dealerships. I found Crestmont through TrueCar, and right away, they provided me with the (OTD) pricing, which was by far the best compared to many other dealerships within a 75-mile radius.
I communicated with Dan via text, and he was fantastic helping me with pictures, information, and answering all my questions throughout the process. Although Dan wasn’t available the day we visited, he personally ... Read More DealerRater - Jun 18, 2025
Staffs are very friendly, making me comfortable to deal with them. They have patience to explain and answer my questions. Is good to deal with this dealership.
Dan Card our rep was so cool, relaxed, didn't pressure us and gave us an honest experience.
very profesional and fast buy , all good, I would definitely stay with them for service
Joe answered all our questions and worked very well with us. He made the process easy and painless.
Crestmont was the easiest dealership I found to work with after reaching out to about 10. I tried starting my negotiations via email with all 10 and crestmont was the only one that would do so. I negotiated most of my deal from home via email before even stepping into the dealership. They had zero mark ups and zero of the made up fees that dealers love to add. I can say I would highly recommend them to anyone who’s in the market.
Excellent service so far. My sales person Sergio was the best. Made me feel comfortable and valued. I would have liked a better negotiation with the higher ups but I wasn’t going to walk away from my deal for a few hundred dollars but I felt like you guys would have, which in my opinion, was wrong.
Very organized and clean. Friendly people. Nice ambience. I appreciate that there is a play room for the kids.
I came to this dealership second time for purchasing a car. And was very pleased with the service.
First time visiting this dealership. I had a wonderful experience at Crestmonf Toyota. They were very friendly and professional. I highly recommend them!
Top level service from Nicole my service advisor. My only contact besides the valet workers who are very helpful.
Awesome! Excellent, I highly recommend recommend this dealership.staffs are professionals and proficient. Sergio the sales manager is on point. He is Excellent.
Fantastic! I have leased from this dealership numerous times. Always a pleasure. Brandon is the absolute best!
Daniella was excellent as usual She is very professional caring and definetely listen to what the customer has to say Also the rest of the staff at Crestmont is courteous and helpful
There are two incidents that reflect on the competence and professionalism' of this service center.
#1 - This service center is the only place we have ever taken our 2016 Toyota RAV4 for an oil change. Today they said I need a new oil pan because the threads on the oil drain plug were stripped. They had to be the ones that stripped the threads so why must I pay for a new oil pan. We declined the oil pan fix.
#2 - They always rotate the tires when I get service. About a week after the last service, my wife complained of ... Read More DealerRater - Jun 12, 2024
I purchased a 2024 RAV 4 Hybrid. Brandon was knowledgeable, experienced and efficient. I never knew buying a new car could be so easy and painless. He communicated with me every step of the way and is a really nice guy too. Joe xpeloaned all the packages and didn’t make me feel uneasy. Overall wonderful experience. Will definitely recommend to friends and family
The the service at Crestmont is always top notch from start to finish. I always get updates and the staff is very pleasant to converse with. A+
The dealer was very efficient and promptly serviced my vehicle much faster than expected, only issue I ran into was I was enjoying reading a book on their waiting room and the dealer had my car finished before I finished reading a interesting chapter in the book.
Crestmont always has provided superior service on my 2015 Tacoma. I recently bought the 2025 Tacoma Sport from Crestmont and waiting for it to arrive.
Stay as far away from this person as possible, This sales person would not leave me alone, would not let me get back into my own car to leave until i threatened to call the police, the sales dept at this dealership is the absolute worst i have ever come across, i declined to lease a new car from them, i changed my mind due to their bad , horrendous behavior during the final paperwork stage of this deal and now will not release the charge on my credit card for $400 plus dollars, despite the fact of me never taking the ... Read More DealerRater - Dec 28, 2023
Brandon helped me find the RAV4 hybrid I was looking for, and make the trade in simple for my Honda Civic. Very responsive and made the whole process easy. Would definitely refer a friend or get our next family car from Brandon and Crestmont again.
Sebastian did an outstanding job, if any one is looking to buy a car please contact him! He is the best!
Purchasing my new Sienna from Brandon was a smooth experience, from putting down a deposit to picking up the car. The vehicle even arrived two weeks early! I highly recommend Brandon for fast courteous knowledgeable service for a new Toyota at MSRP (no markup or market adjustments like other dealers I had called)
I have always received great and courteous service at Crestmont Toyota. I would highly recommend them
We highly recommend Paul in sales, Mike E. in service & Elliot in rentals. All 3 men .. & the service valet too are pleasant, helpful & efficient. We would not hesitate to work with these gentlemen again. Thank you all for seemless ordering, buying, servicing & renting experiences!
Very pleased with everything that needed to be done with my Tundra. The service center and the staff are wonderful.
They have deteriorated immensely since Roger W. and his son Craig left.
I stayed with them for about a year and every time I went in for an oil change,
All of the assistant service managers were different. Then came the push for
un-needed repairs. The coup de grace occurred in February of 2022 when
they put a front passenger side hubcap on so loose that it fell off somewhere
on the highway. When I complained about it, demanding a free replacement,
the assistant service manager complained that it would cost him 100 bucks
(when I would guess they get if from ... Read More DealerRater - Jun 29, 2023
Service Center very unorganized and not focused on the Customer. Dropped off car at 6:45am for a 8:30am service appt, and not even looked at by 2:30pm. Lost a whole day waiting for the car. Manager said to go to a different dealer if not happy
Great service the attendant very helpful and friendly Nicol was very friendly and pleasant nice experience keep it that way
I highly recommend Crestmont to service your car. Very friendly, honest and competent service staff. Crestmont installed my catalytic converter sheild. Anytime I need work on my car, I come to Crestmont! The front desk personnel are very friendly as well. I purchased my 2018 prius from crestmont and when the time comes will purchase from them again!! Thank you Crestmont!
Nick my service advisor did a great job keeping me informed on the status of my truck. I also appreciated his honesty as well.
Everybody in the dealership of Toyota is very accommodating, from the start that I come in until rhe service is done, Nick is very helpfull, service with the big smile, even the cashier is very friendly
Comprehensive 30 K maintenance check check was done to my total satisfaction. Check in was seemless. Customer service listened to all my questions. Out within an hour.
My salesperson Andy was very professional and good to deal with. I had a new car built & shipping from Kentucky. Andy kept me updated for the most part, kept in touch, and answered my calls even on his days off. The finance guy got us a little annoyed because he had to keep doing credit inquiries to get us a lower rate. I really don’t think he was trying to get me the best rate at first because I financed through them. I should’ve financed through my credit card company to cut down on the 4 inquiries on ... Read More DealerRater - Jul 25, 2022
As always courteous and quick and I always feel most comfortable at the dealership for diagnostic testing
Bought a vehicle from here at MSRP with no mark-ups or any unnecessary/forced dealer-installed add-ons. Very straightforward, transparent, and upfront. Amazing internet staff as well who provide all the information you want on emails or calls without forcing or insisting you come in person. Inquired and finalized everything email, came in to pick up the delivery a week later, and signed the paperwork. Was out of the lot in 15 minutes. No pressure at the finance office as well. Very pleasant experience.
The Service department has gone downhill this past year. Not knowledgeable, Unfriendly and they don’t return calls . Always get a voicemail. Big mistake buying a new Toyota this past year. The Sales people Were really nice to work with but the change in the service dept makes me wish I went with Hyundai.
There has been a big change in the past 6 months. Service dept. went down hill. I had an appointment (confirmed) to get my oil changed and perform 120K mile service. When I showed up 1/2 hour early they told me the guy that pumps the oil is going home now, maybe a service advisor can get him to stay. The dude from Toyota corporate comes out and says, sorry, you have to reschedule. I asked to speak to a manger and was told no managers are in. Someone gave a 5 star review for Roger Wisnewski on March 25th. Roger is no ... Read More DealerRater - Mar 27, 2022
Had a very good experience . Everyone friendly and the price was right. Bringing my other Toyota next week for service
Wonderful customer service, the wait is not that long very friendly staff, nice waiting area
Second time I leased a car and was very happy with Crestmont. Everything went quick and smooth.
We went in to order a Rav4 and lucked out to get Brandon. Very nice easy going personality, we highly recomend Brandon Denman at Crestmont Toyota. We are looking forward to finishing the deal with him. We just will be waiting for arival of Rav4. Brandon made it clear he would keep us updated. The dealership's reputation relies on its salesman, Crestmont has made a good investment in Brandon.
Brandon was fantastic to deal with. Very knowledgeable and made the whole buying experience very enjoyable. Highly recommended.
These salespeople are very unique in the world of car dealers. They are honest, fair, and put long term relationships over short term goals. I have not completed my purchase yet but as soon as I talked with them, I knew that I wanted to work with them.
Today I had my 2014 RAV4 in for the 60K mile checkup, and the service writer, Jeremy Hannon, was very professional and knowledgeable about my vehicle. After two hours, I was on my way. I bought my vehicle there and always had it serviced at Crestmont, a very reputable company.
I have been doing business with them for a long time and have never been disappointed.
Very good sales and very professional I recommend go to Crestmot route23 Toyota ask for Dariel Henríquez
The customer is their priority. Making sure he or she is satisfied in a professional atmosphere. Keep it up.. Will recommend all the time to all buyers.
Great service. all needed maintenance was done in the one visit. Made sure I had a comfortable place to wait outside as I asked. And done with a smile
We sre 100% satisfied with this dealership, from service to sales, they are very syraight forward and stand by teir word, will highly recomend them
Roger and the entire team were very courteous, knowledgeable and efficient. The service was prompt so I didn’t have to waste hours waiting.
Roger took great care of me. When my problem proved more complicated than expected, he got me a rental & covered everything under warranty. Great service!
I took my RAV4 in for maintenance and advised the service advisor that I was thinking about trading in my Toyota in the near future. After the inspection was completed, he reviewed technicians findings and discussed my options but did not push me into making any repairs until I made the decision on trading in my SUV. I originally purchased the RAV4 from Crestmont and always used them for maintenance. I highly recommend them,
Always a Great experience dealing with my service advisor Roger Wiesenski @ Crestmont Toyota.Brought my 4 Runner in for a fuel pump recall and 15,000 mile service.Picked up a loaner for the day.Came back later about 5pm to pick up the 4 Runner.I mentioned to Rodger that the oil had not been changed.He IMMEDIATELY got it in for the oil change !! Rodger goes above and beyond to ensure your vehicle is serviced correctly and the customer understands what service is done !! Rodger is extremely knowledgeable and a Great service advisor!! Thank you Roger !! and. Crestmont Toyota !!
Roger took care of my car! he did a great job communicating and following up over the phone, he was professional at all time! great job Roger
In future willing to use only Crestmont Toyota for serving.my car.
Quick, Easy, Great Work! Thanks Crestmont! Quick, Easy, Great Work! Thanks Crestmont! Quick, Easy, Great Work! Thanks Crestmont!Quick, Easy, Great Work! Thanks Crestmont! Quick, Easy, Great Work! Thanks Crestmont!
I think Creastmont can be a little pricey, but I must admit I’ve never ever had a problem with my car.
Always a great job! Craig figured out how to stop the sensors when I had a bike hitch and a boat hitch. That was driving me crazy!
Roger always keeps me up to date and does a great job! I have 4 Toyota's will continue to bring them there for serve.
Service was excellent. The service rep found a coupon to save me about $20 on my oil change and the charge for a new parking light was very very reasonable. Also they reattached the splash protector under the front bumper for no charge. And this was all done in about an hour and a half. Very good work.
I have now owned four cars that we purchased at Crestmont, and I have been working with Roger and sometimes Craig on most visits. This time, I worked with Roger, and as usual, he treated me like an old friend. I know I can trust the service department at Crestmont to be honest and fair every time.
as usual service is great. been going to Roger for years. great person and explains all whether good news or bad. continue the great work
My Scion XD needed an oil change and tire rotation. Mind you this car is no longer in production. This car is treated the same as a new car. The service department at Crestmont is only place I will bring my car for service. Great service at a fair price. Thanks Guys!
Very professional and thorough. Truck was checked for a re-call of the under neath of the truck. Management was caring and lent us a loaner car for the two days the truck was in for the problem. Followed up with a phone call.
Service Department Rocks! - Crestmont sold me this vehicle +15 years ago, I d a lot of my own PM maintenance but bring it to them for stuff above and beyond my means. 2006 Tundra Lmtd. with 341,000 miles, Craig, Roger and the very capable team @ Crestmont are true professionals and treat you like family. Thanks very much for what you do....
First maintenance service on my new car. Everything handled well and quickly. I met with Roger Wisnewski in the service department. He’s the best. I’ve had Toyota’s for many years and I make my service appointments only with Roger. He’s knowledgeable, friendly, helpful, considerate, and attentive.
Prompt and service courteous people. Cleanieness precaution were used in accordance with COVID restrictions. Work was done to my satisfaction. Easy to schedule an appointment.
Roger Wisnewski scheduled my appointment to have the recalled fuel pump replaced and assigned the most qualified technician to perform the work. Roger explained how long the job would take and I waited for my vehicle. My car was finished before I expected and everything was perfect. Another job well done by the Crestmont service team.
Have been a Toyota owner for almost 30 years..brought my 2018 Highlander in for routine maintenance and was told that I should replace the battery..cost $500.00..battery not covered in extended warranty..very disappointed
This was our first service visit at Crestmont Toyota. The service was excellent,quick and friendly. We'll be back for our next service visit!
Rodger Wisnewski was outstanding! He has been servicing my vehicles for over 30 years. He understand that a high level of “white glove” customer service is critical to retain valued Toyota customers.
Great customer service and follow up from them, friendly and helpful Roger was excellent with his knowledge and made sure we were taken care of
The service was terrific and the staff are professional, attentive and knowledgeable. They were particularly exceptional this time and obviously keen to see their customers happy and vehicles road worthy. I may have missed some names but please include them.
Always bring my Camry XLE to Crestmont for service. Their service advisors,, (especially Roger) are knowledgeable and experts in the diagnosing a problem and promptly repairing and maintaining my car. Crestmont's service is one of the many reasons I return to purchase a vehicle and refer others to them.
Even with a skeleton service crew, Crestmont managed to find time to replace my dead battery the morning after the snowstorm. Efficient and courteous service as usual.
As always Roger explained what was going on and told me to bring my vehicle in right away. I waited for my car and the job was completed within a few hours as promised. Roger and his team responded with courtesy, professionalism, and expertise.