Crestmont Toyota
730 State Route 23 North Pompton Plains, NJ 07444Sales: (866) 396-2917
- Service (973) 839-2500
- Parts: (800) 839-6444
DJ was very pleasant and polite to deal with. Respectful and knowledgeable of product.
Wait time reasonable; treated pleasantly; pricing fair.
As usual it was more than satisfactory - efficient, thorough and done in a timely fashion.
My experience with Jorge Santiago and Crestmont dealership was super, I will recommend my family and friend to Crestmont Dealership. Jorge Santiago was very friendly and knowledgeable salesperson. I had a great experience.
Keith, as well as everyone, was over the top accommodating. It's not easy to afford big repairs and when a person/dealer do what they can to ease the pain it goes along way.Thank you for the continued valuable customer service.
THE SERVICE IS EXCELLENT!
Very pleasant and professional staff, from the Valet to Todd Gaba.
Everything was well organized and the work was completed at the time specified for the service to be performed.
Pleasurable. Staff very professional. Highly accommodating and reasonable pricing. Cleaned car exceptionally well.
I have always had a good experience when bringing my car for service, the staff is professional and courteous.
Everyone was helpful when I dropped off the car the night before. The recall was completed in a short time and the car was ready for pickup by 9am.
I purchased my vehicle at Crestmont and have been back ever since for the best service. Roger runs a top drawer shop and monitors every detail, no matter how small, to ensure complete customer satisfaction. His great knowledge, pride in his work, and exceptional service is also reflected in the skill and ethics of his expert crew. My expectations were exceeded, and others apparently felt the same way. While I waited, I witnessed two other customers express their rave reviews and appreciation.
The staff did an excellent job. My car was taken care of in good time.
- Mary P. 4/3/13
Everything I requested was done properly and on time. I appreciate the assistance we were given when we arrived.
- David B. 4/2/13
Caring staff and excellent experience.
- David J. 3/28/13
Daniel was amazing. NO pressure and very pleasant. Would buy again from him. Thank you Daniel.
- Charisse P. 3/26/13
No problem making appointment when I wanted it. Excellent service. Car was fixed and ready when promised. Friendly people.
-John C. 3/23/13
Service personnel are knowledgeable, capable and timely. Make telephone
calls whenever there is additional work to be done. Roger,
congratulations on yoor staff.
-Marie A. 3/14/13
Craig took special care in providing service for my vehicle. He's the best!
-Bernadette G. 3/3/13
John was excellent. He was very helpful and didn't try to "sell" me any
additional services. He was also one of the very few Service Advisors
to make the extra effort and review the service and results with me
afterwards.
-Gerald V. 2/25/13
I am a long time customer of Crestmont Toyota in Pompton Plains NJ and I
am always very pleased. I only have my cars serviced at Toyota as I
trust the quality of work that is done.
-Patricia M. 2/17/13
I always feel that Crestmont Toyota knows the answers when I have a problem with my cars and does a good job in repairing them.
-Charles S. 2/7/13
Very efficient - Roger is the greatest!
-Pat L. 2/5/13
Craig is the best! He is courteous and knows my vehicles. He keeps me informed as to the progress of my service and makes me feel like a valued customer.
-Vivian I. 1/28/13
What a pleasant surprise to see they gave my vehicle a car wash!!
-Christine R. 1/24/13
I had a remote start system installed, Darlene was exceptional. She explained the process and my truck was ready when she said it would be. I'm impressed.
-Jim R. 1/19/13
Staff was great! Service was outstanding. Both of my cars feel wonderful. They are old but I wouldn't go anywhere else for service!
-Joaquin R. 1/17/13
Everyone is nice, friendly, and seems to know what they are doing. Keep up the good work.
-Barbara C. 1/16/13
I had a very good experience from the moment I arrived. Everything went smoothly.
-Linda L. 1/15/13
Angelo was attentive, knowledgeable honest, courteous, and very easy to work with. He made our car buying experience pleasurable and I know that we'll be back here for years to come. We'll also be referring friends and family to Angelo. Thank you.
-Christine C. 1/12/13
Car needed 30,000 mile service. I was pressed for time and my service person John looked for a tech immediately and had me in and out quickly. I was very pleased with him and of course the work.
-James L. 1/11/13
Steve is very knowledgeable and respectful; painless; listened more than talked; he made my buying experience exceptional.
-Theresita S. 1/9/13
Very good service and attention to our needs. Very accommodating. Pleasant to work with and to deal with. Easy negotiating.
-Janet C. 1/7/13
Very satisfied!
-Paul G. 1/6/13
Came in for routine service. Staff always pleasant and helpful.
-Jo Ann C. 1/4/13
This was the best new vehicle purchase experience I have ever had, DJ was informative and explained everything that was asked.
-James R. 1/2/13
Easy, convenient, honest, had no problems. Car was repaired in reasonable time frame and Craig called me twice. Once to detail the necessary repairs before being done and once to tell me the work was completed. Thanks.
-Scott A. 12/31/12
Excellent, This is the 2nd toyota we have purchased here. DJ was very knowledgeable and helpful in the purchase of our camry.
-Marilyn E. 12/29/12
Sale was no pressure and all of my questions were answered to my satisfaction. Salesman was professional and made the car buying experience a pleasure.
-Lorraine K. 12/28/12
Excellent, professional with sound knowledge and service.
-Saleem A. 12/24/12
Craig has always been professional and friendly while sharing his expert advice and opinion.
-Richard T. 12/22/12
Excellent- went out of their way to accommodate me on a short notice.
-Ann K. 12/20/12
Everything was done very professional and at a timely manner.
-Evelyn K. 12/16/2
Very good. Very helpful. Will return to purchase another vehicle.
-Tony S. 12/15/12
Very pleasant. It was nice dealing with DJ. Very usefull information were provided which help to make the choice. Thanks.
-Fabien D. 12/10/12
I purchased my 2000 Avalon from Crestmont (new) and you have done all of my servicing over these years. I am completely satisfied and feel you have kept my vehicle in fine running condition.
-Helen C. 12/9/12
I had my usual oil change with additional work done such as a radiator flush, transmission fluid change filters, etc. My experience was great. The car feels great to drive and I have no complaints about the service.
-Lauretta L. 12/7/12
I had to bring my vehicle in for a recall on the window master switch and the service was done quickly and to my satisfaction.
-Sue U. 12/6/12
Roger set up the appointment. Darlene processed the work order when I got there at 7am. Craig brought the completed work order and thanked me and wished me a Happy Holiday. All work was completed on time. Roger wished me a Happy Holiday when I was leaving. Everyone was great.
-Larry S. 12/6/12
Wonderful service and experience, the salesman Angelo was very generous and helpful, very pleased with his help.
-Richard M. 12/4/12
My experience with Crestmont Toyota was wonderul, Paul was great made us all very happy with our new Toyota 4runner.
-Jose P. 11/28/12
Typical oil change. It was done quickly and efficiently. I was only at the dealership for about half-hour.
-Debbie S. 11/26/12
Angelo was great to work with. Made what could have been a difficult buying experience into an excellent one.
-Mike P. 11/24/12
Exceptional and outstanding. Will continue my service with Toyota. I was treated with care and they went out of their way to make me happy.
-Gary H. 11/22/12
DJ did a wonderful job helping me with the finding the right car and great financing options. I am going to recommend DJ and Crestmont to everyone I know. I am truly impressed with the way DJ help me, his patience and knowledge. He was great.
-Nancy 11/20/12
Excellent. I was very impressed that my car was serviced in less than one hour. Thank you!
-Monica M. 11/17/12
My experience was excellent from the time I dropped off the car on Friday night until I picked it up on Monday evening. I was called to discuss what needed to be done on Saturday and when it was ready on Monday.
-Alan I. 11/15/12
Pleasant and professional. Ms. Steudl responded to my service inquiries in a knowledgeable, professional, and sincere manner.
-Konrad F. 11/13/12
Andy Beloff was great! He made the whole process so easy. I am very happy.
-Jane K. 11/5/12
Great experience overall!! Low pressure, and we felt all of our options were explained thoroughly. DJ was fantastic to work with- we will definitely call him again when we need to replace our other vehicle.
-Alyssa K. 11/3/12
The experiance was very good. The sales representative we worked with was very nice and knowledgable. Would definatly recommend him to my friends and co-workers.
-Christine P. 10/27/12
This visit was great. Since you have added Darlene and Joe to your staff, your service experience went up a few notches. I dealt with Darlene on Thurs. (Rav4) and she handled my service smoothly and effieciently. I dealt with Joe yesterday (Sienna) and he was very accommodating while insuring the repairs were made in a timely fashion.
-Anthony F. 10/26/12
My experience was nothing but cordial and very helpful at all times. I have not met anyone who has not been very helpful. I am bringing another car in today, it is a 2002 Camry.
-Veronica M. 10/25/12
Once again, Andy Beloff took great care of me, and made me very happy. Great guy.
-Rocco S. 10/24/12
We had a very pleasant person to deal with, who explained everything so we knew exactly what was going on. WE would certainly tell others about our experience here.
-Alice B. 10/24/12
It was great. Steve walked me through it all with ease. Great care & no hassles.
-Frank H. 10/20/12
We came all the way from Staten Island to get our care here. Andy was real easy to work with and very polite.
-Josefina P. 10/18/12
I came in and received excellent, informative information. He was honest and up front with me. I would recomend Angelo to others.
-James 9/26/12
WE were greeted as soon as we entered the showroom. The salesman answered out questions without hesitation and showed us several vehicles allowing us to make up our minds about the purchase. He was pleasant and very efficient. It was a good experience.
-Lenore 9/12/12
My experience at Crestmont toyota has been very positive. They were very straight forward in explaining everything about my purchase.
- Dave 9/1/12
Great. Everything was up front with no hidden surprises. Treated with respect which was much appreciated. My best car buying experience to date.
-Tom 8/30/12
Very professional, Steve handled the sale very well, we felt very comfertable in our purchase
-Shayne 8/1/12
Outstanding, My sales person, Collie Thomas had a very pleasant
demanor, not pushy at all. I told him I was in the market for a small
truck and that I had I looked at the Honda Ridgeline and liked it a
lot, so I was down to the Tacoma and the Ridgeline. Collie did his
research and compared the 2 vechicles. From there we took a test ride
as he extolled on the virtues of Toyota and how this was a real truck. A
big boy truck !! Next up I met with Steve Conti, we discussed the
pricing and what flexability he had on matching the number Honda gave
me, after a brief but fair back and forth we stuck a deal that was a
win win. Toyota sold a truck and Im the proud owner. So in the end it
was a pleasurable expierence.
- John 7/31/12
Friendly Helpful very informative Courteous the sales man made the new purchase an enjoyable experience
-Margaret 7/30/12
I had a wonderful experience purchasing my new Highlander. Steve
couldn't have made it any easier! He is an asset to your company.
-Kathleen 7/28/12
Rich was quite helpful and patient, very willing to show us whatever
vehicle we wanted to, and spending as much time as necessary.
-Frank 7/28/12
It was professional, prompt and efficient. This is my second lease with
your salesman, Andy. He is wonderful and honest. I enjoy working with
him and recommend him to others.
-Karen 7/24/12
Because of prior experience with Crestmont, I expected to receive first
class, knowledgable people with which to deal and I was not
disappointed. From the service department (Ramsey) to Scott, Angelo and
Peter and supportive staff, I have been very well treated. I hate to
part with money. But it has been made relatively painless....and I get
to go away with a beautiful Highlander.
-Margaret 7/20/12
It was a
great experience. easy to deal with. i would reccomend anyone in the market for
a toyota to Crestmont Toyota.
-Richard 7/20/12
Dear Rob and Carlos, Thank you
is not enough to extend my gratitude for a superb job that you and your staff
extended to me and my family. It was a painless and flawless experience. You
have elevated your professionalism to such level which other dealerships
should copy and emulate. Keep up the good work and God speed.
-Sincerely
yours, Tomas & Rowena P
The salesman and manager were not pushy. Yet at the same time they wanted to
help us buy a vehicle from them. They wanted our business and were willing to
work with us, which they did....finding the exact vehicle we wanted at the
right price. Keep this up and I would certainly buy a vehicle again from this
dealership.
-Vincent G.
NO, Crestmont, I should Thank You for the courtesy and professionalism of your
Senior Service Manager ROGER WISNEWSKI. His presence at Crestmont
makes it impossible to think about going anywhere else.
-Manuel S.
John Fletcher was great to work with - he was very knowledgeable, helpful and a
pleasure to work with.
-Martin S.
Everyone was very nice and helpful. It was a great experience. I would
recommend a loved one or friend to purchase a vehicle at that location.
-Dawn F.
John Fletcher was professional, helpful and friendly. I was glad to have had
him as my salesman.
-Gloria J.
Love the car. Handles like a dream with nice features. Bob was very helpful and
completely thorough with explaining all the features at delivery. I'm looking
forward to my next visit to the dealership. Will recommend you highly. Thank
you.
-Helen P.
Orlando should get a raise!
-Kelly B.
Joe Shanaphy assisted me, and was totally professional and kind. He stayed with
me after everyone was going home, and it didn't matter to him that it was
getting late, until I had a complete understanding of the vehicle. He explained
everything thoroughly, and said that I would never bother him if I needed to
call him with any questions I might have. It was a pleasure dealing with him.
Thank you,
-Nancy A.
It was a very smooth transaction and the hospitality was immaculate! Thank You
very very much.
-Alfonso E.
Love the car, loved my experience at Crestmont. My salesman Tyler Potenzone is
in a league of his own.
-Maria X.
Rob-You probably already know that I completed the Matrix purchase with
Carlos. Thank for all your help. I found Crestmont to be highly
competitive on price and your responsiveness put the other Toyota dealers in
the area to shame.
-Richard T.
In our over 50 years of buying cars, this was by far the easiest and most
pleasant experience we've ever had. Joe treated us with courtesy and respect at
all times. He was patient with us throughout the entire process and even
after we got the car home. Every detail of the sale was fully explained
to us in individual steps to make certain we understood each part. When
the car was delivered, Joe went over all the controls and features again,
making certain that we understood all of them and were comfortable with the
car. This was the best car-buying experience ever and we will not hesitate
to wholeheartedly recommend Joe to everyone we know is thinking of getting a
new car. Thank you again.
-Phyliss F.
I just thought I would send you a note saying how pleased I am with my new
truck! You were pleasantly persistent and won my business. To be honest,
I was dreading buying a new vehicle. I did the necessary research and really
feel I got a great deal! Thank you for being easy to work with and your
salesman Andy Adelin was very professional. I will definitely be recommending
Crestmont Toyota to my friends.
-Gareth K.
Thank you Rob, it was truly a pleasure working with yourself and Steve.
-Michael and Felicia C.
Its always a pleasure to buy or service my car at your facility. Your
waiting room while service is done is always comfortable for me and waiting is
not that impatient wait. My car is usually serviced and when the
time expected to be done, it's always prompt. This is the second car I
have bought from you and hopefully the next time I need to buy another, I sure
will be at your dealership for a third time. Sincerely,
-Selma R
Thanks again for a very smooth and effortless experience!
-Scott
That was a good buying experience unlike my previous ones.Sales person,
Charlie, was courteous and business manager was informative. I hope service
department keeps up with my expectation.
-Stan Y.
I am a first time buyer of a Toyota vehicle. I absolutely love my Highlander.
It rides really well; its sporty looking and it fits my overall needs. My
husband is disabled and the dealership was very accommodating to our needs and were
very willing to work with us in purchasing our vehicle. I would totally
recommend the Crestmont Toyota to friends and family. In fact, I have all
ready!! I value Customer Service and the dealership truly demonstrated it!
Thank you!
-Debra E
I live a lot closer to Prestige auto on route 17. I wanted to look at
another Avalon and went there to see the new model. I was not thrilled with the
way I was treated, but wanted to give Toyota "one last shot". I
am very glad that I did. The staff at Crestmont couldn't have been
friendlier or more accommodating. .. -If I could just figure out the ins and
outs of the GPS system I'd be thrilled! - You have a great team and I appreciate
the way everyone there goes about their business. First class all the
way.
-Bill D.
I like your straight forward answers. You don't attempt to baffle me with a
bunch of bull#@&! as other dealers do. Your dealership will be among the
first I visit when my wife comes back from Italy. Thank you.
-Pedro M.
Our salesman Tom was very kind , helpful and very professional. at the end the
sale manager was very smart and straightforward, we got a reasonable price and
no hidden charge.It was a great experience. Even the financial manager, I
forgot his name he is not tried to force us to buying something like most
dealers do, he just present the package to you. There was no hassle and
very present car purchase experience.
-Eric M.
I had a very pleasant sales experience at Crestmont. I was leasing a
vehicle with a lot of mileage and Crestmont helped me to purchase a new
Camry. They made the transition easy and pleasant. Rob and Walter
were excellent with the service and attention they gave me. I was unsure
of what to do but they explained my options and guided me in the right
direction with the purchase of the Camry. I would highly recommend this
dealership as well as Rob and Walter to anyone. They were down to earth
and answered all my concerns honestly.
-Karen M.
I recently leased a Highlander Sport. It's a great car, and my family is very
happy with the purchase. The process was made all the easier at Crestmont. We
dealt with Rob, who was courteous, friendly and very knowledgeable. He was very
straightforward (no b.s. like you get at other places) and took his time with
us, and answered all of our questions. He took the stress out of the process,
and at the end of the day, we drove away with the car we wanted at a price we
could afford. I can't recommend Rob or Crestmont enough. This is our second
purchase from Crestmont, and both times, we were very pleased with process and
the outcome.
-Jim M.
As usual, it was a pleasure to do business with Crestmont. We especially
appreciate our salesman Bob Latorocca.
-Julie S.
I had almost given up on buying a Toyota due to horrific experiences at both
Towne Toyota and Toyota Universe. I actually had to forcefully demand that
Toyota Universe return my bill of sale for my clunker and walked out barely
able to refrain from using vulgar language. If not for the exceptionally
professional and pleasant manner of all Crestmont Toyota staff I not only would
have bought from a different car manufacturer I would have seriously advised
friends and family to avoid Toyota cars and trucks due to my unpleasant
experiences at Town Toyota and Toyota Universe. Due to Crestmont Toyota staff I
will be directing everyone I meet interested in buying a new car to visit
Crestmont Toyota before making a purchase. Although I have not driven it very
much yet, having had managed a private companies car and truck repair facility
in my younger days I am very happy with your product and impressed with how far
Toyota has come. I am looking forward to dealing with Crestmont Toyota when it
is time to replace my Camry. Thank you again Crestmont Toyota Staff
-Earl G.
Paul Abraham was awesome. He gave us fast service and he was very easy to talk
to. He was very nice and funny, made this experience very enjoyable:)
-Henryk B.
I had a great experience at this dealership. The salesman Steve Conti was
excellent and everyone else was extremely nice.
-Leiha R.
You made this the best car buying experience ever! Toyota Sales
Consultant, Phil Nilsen, gave us outstanding assistance. He spent a lot
of time explaining all of the car features in detail while we were "just
looking". After the purchase, Phil spent even more time going over
everything again with what was now "our" car. Will highly
recommend Crestmont to others.
-Richard D.
Your team treated me with respect and understood where I am coming from
financially. We are a repeat customer and Crestmont has NOT disappointed
us so far. I hope this excellent customer service do not change with the
times. If your customer service stays excellent - Crestmont have a
customer for life. Thank you.
-Rosalie B.
ANDY BELOFF, our salesman, IS AWESOME!!!!
-Linda O.
Dominic and Bill were a pleasure to work with. Basically told them what I was
looking for and expected, and they delivered. My experience with Crestmont has
been one of the best I have had.
-Lisa G.